CORONAVIRUS (COVID-19)  

    SPeCIAL MEaSURES

COVID-19 DELAY NOTIFICATION

As you may already know, the government officially ordered that all stores be closed from December 25th to February 8th, 2021. However, you can still shop online at RD Furniture. Yes, our website remains active, and you can still enjoy our “Boxing Day Sales” special prices. We continue to offer our delivery services, and customer support is still operating to meet your needs.

Contact us:

Online shopping - 7 days a week from 9 a.m. to 10 p.m.
You can write to info@meublesrd.com
chat or
call at 819-330-3131.

Stores - Monday to Friday from 9 a.m. to 6 p.m.
Our telephone and email services remain open.
If you have any questions concerning your order, call or write directly to your store.
You will find contact information about our stores here.

 
CAN I SHOP ONLINE?

 

Yes. Our secure online store, which operates 24 hours a day, holds more than 4,000 products to furnish your home. Plus, our web consultants are still available to answer your questions directly. We encourage you to use our online chat (every day, from 9 a.m. to 10 p.m.), to call one of our web consultants (819-330-3131) or to write an email (info@meublesrd.com) to get more information regarding the products you like. You will also be able to schedule a delivery.

 

IS CUSTOMER SERVICE STILL ACTIVE?

Yes. Customer service is still active. Here is how to contact the store where you made your purchase:

Online purchases - 7 days a week from 9 a.m. to 10 p.m.
You can write to info@meublesrd.com
chat or
call at 819-330-3131.

In-store purchases - Monday to Friday from 9 a.m. to 6 p.m.
Our telephone and email services remain open.
If you have any questions concerning your order, call or write directly to your store.
You will find contact information about our stores here.

 

ARE YOU STILL MAKING DELIVERIES?

Yes, we are. Our delivery team can pursue deliveries. The sanitary measures are respected for everyone’s safety.

NO-CONTACT DELIVERY

Our delivery teams are continuing their work with our customers, making sure to avoid any unnecessary contact.

  • Merchandise will be delivered inside your house;
  • No electronic devices requesting a signature delivery confirmation will be used;
  • Our delivery people will keep a minimum distance of 2 meters with customers;
  • While the stores are closed, there will be no exchanges.

 

NO-CONTACT DELIVERY AT OUR WAREHOUSE

It is possible to pick up your merchandise WITHOUT CONTACT at our distribution centers in Lachine (Montreal) and Victoriaville every day.

  • Distribution Center in Victoriaville (10 a.m. to 4 p.m. from Monday to Sunday)
  • Distribution Center in Lachine, Montreal (10 a.m. to 4 p.m. from Monday to Sunday)

Our smaller teams must follow all the required health guidelines and social distancing rules. When you arrive at the distribution centre, just call the phone number on the door and give your contract number to the employee. Your merchandise will be put outside the warehouse upon your arrival, and you will have no direct contact with our staff. You’ll understand that we won’t be able to offer you help in loading the products into your vehicle. We are sorry for the inconvenience. Thank you for understanding.

 

NO-CONTACT PICKUP IN STORE

Since all stores are closed, we have established 9 different pick-up points in our stores’ warehouses to help our customers. You can come and pick up your merchandise WITHOUT CONTACT at one of our pick-up points.  Please wait for our consultant’s call before dropping by.

When you arrive at the store, you will have to dial the store number where you purchased your merchandise and mention your name and contract number. You will get redirected to the warehouse door. Your merchandise will be put outside the store, and you will have no direct contact with our staff. You’ll surely understand if we cannot offer you help in loading the products into your vehicle. We are sorry for the inconvenience. Thank you for understanding.

During the closing of our stores, you can come to the following pick-up points:

  • St-Hubert (10 a.m. to 5 p.m. from Monday to Friday);
  • Chicoutimi (10 a.m. to 5 p.m. from Monday to Friday);
  • Québec - Galeries de la Capitale (10 a.m. to 5 p.m. from Monday to Friday);
  • Beauce (10 a.m. to 5 p.m. from Monday to Friday);
  • Rivière-du-Loup (10 a.m. to 5 p.m. from Monday to Friday);
  • Rimouski (10 a.m. to 5 p.m. from Monday to Friday);
  • Gatineau (10 a.m. to 5 p.m. from Monday to Friday);
  • Joliette (10 a.m. to 5 p.m. from Monday to Friday);
  • Sherbrooke - Rock Forest (10 a.m. to 5 p.m. from Monday to Friday);
  • St-Hyacinthe (1 p.m. to 5 p.m. from Monday to Friday);
  • Mascouche (10 a.m. to 5 p.m. from Monday to Friday).

 

I COULDN'T PICK UP MY ORDER. WILL I BE CHARGE A STORAGE FEE?

No. Storage charges incurred between December 25th and January 11th, 2021 will be waived. Please notify us promptly at info@meublesrd.com or 819-330-3131 if you wish to postpone your delivery.

 

THE WARRANTY FOR MY FURNITURE WILL SOON EXPIRE, AND I NEED REPAIR. WHAT CAN I DO?

Repair teams are allowed to enter your home. Please do not call us to find out when our technician might come to your home; we will contact you in due course.

 

THE "ComfoRD" GUARANTEE OF MY MATTRESS IS DUE, AND I WOULD LIKE TO BENEFIT FROM IT. WHAT CAN I DO?

We will extend the ConfoRD Guarantee of our eligible customers until our regular operations resume.

 

IMPORTANT REMINDERS

Our online store is secured and offers more than 4000 items to furnish your home. It remains the best and safest option to make your product selection from the comfort of your home.

We encourage you to use our chat system (in operation every day, from 9 a.m. to 10 p.m.), email us at info@meublesrd.com or call one of our consultants, 819-330-313, for more information about the products you're interested in.

If you are in isolation, or experience symptoms such as a cough or fever, or considered at risk of complications from the COVID-19 virus, please shop online to protect our employees.

 

DELIVERY TIMES RELATED TO COVID-19

Many of our suppliers have had to stop manufacturing their products; or slow down their assembly pace. They have to manage an excessive number of orders, deal with workforce reduction and resource shortages. Yes, they are moving heaven and earth to accommodate our customers, but you’ll understand that the circumstances make this process sometimes very difficult. Rest assured that this situation is out of our control, and we regret any inconvenience these delays or out-of-stock items may cause you.

Every time suppliers send up-dates on your orders (changes, delay or production shutdown), we will quickly let you know. We understand how this pandemic has a significant impact on your everyday life, so we want to thank you for understanding and encouraging Quebec businesses.

 

A WORD FROM THE EXECUTIVE OFFICE

These measures are put in place for the sole purpose of ensuring your safety, ours and that of our family. Yes, just like you, we look forward to resuming our regular activities, delivering your purchase directly to your living room, picking up your old appliances after plugging in your new ones, shaking your hands when you enter our stores, lending you our help to load your furniture into your vehicle, but it's not yet possible. Until the situation settles down – when we have collectively managed to flatten the curve and keep it flat for a while –, we need to come together and be supportive and understanding of each other. Let's work as a team; let's be accommodating and respect the government public health rules.

During these difficult times, take care of yourself and your family. Thank you for encouraging local businesses; you make all the difference! 

Thank you for understanding. Thank you for your patience. Thank you for your trust.  From our family to yours: together, we will come out stronger!

RD FURNITURE TEAM