CORONAVIRUS (COVID-19)  

  Update

OPENING OF ALL STORES 

Visit us to save on many products and see our new collections at the same time. We continue to offer our delivery services, and customer support is operating to meet your needs.

Contact us:

Online shopping - 7 days a week, from 9 a.m. to 9 p.m.
You can write to info@meublesrd.com, chat or call at 819-330-3131.

Stores - 7 days a week, from 9 a.m. to 5 p.m.
Our telephone and email services are open. If you have any questions concerning your order, call or write directly to your store. You will find contact information about our stores here.

CAN I SHOP ONLINE?

Yes. Our secure online store, which operates 24 hours a day, holds more than 4,000 products to furnish your home. Plus, our web consultants are still available to answer your questions directly. We encourage you to use our online chat (every day, from 9 a.m. to 9 p.m.), to call one of our web consultants (819-330-3131) or to write an email (info@meublesrd.com) to get more information regarding the products you like. You will also be able to schedule a delivery.

WHAT ARE THE CUSTOMER SERVICE OPERATING HOURS?

Online purchases - 7 days a week, from 9 a.m. to 9 p.m.
You can write to info@meublesrd.com, chat or call at 819-330-3131.

In-store purchases - 7 days a week, from 9 a.m. to 5 p.m.
Our telephone and email services are open. If you have any questions concerning your order, call or write directly to your store. You will find contact information about our stores here.

ARE YOU MAKING DELIVERIES?

Yes, we are. Our delivery team pursues deliveries. The sanitary measures are respected for everyone’s safety.

NO-CONTACT DELIVERY

Our delivery teams are continuing their work with our customers, making sure to avoid any unnecessary contact.

  • Merchandise will be delivered inside your house;
  • No electronic devices requesting a signature delivery confirmation will be used;
  • Our delivery people will keep a minimum distance of 2 meters with customers.

NO-CONTACT DELIVERY AT OUR WAREHOUSE

It is possible to pick up your merchandise WITHOUT CONTACT at our distribution centers in Lachine (Montreal) and Victoriaville every day.

  • Distribution Center in Victoriaville (10 a.m. to 4 p.m. from Monday to Sunday)
  • Distribution Center in Lachine, Montreal (10 a.m. to 4 p.m. from Monday to Sunday)


NO-CONTACT PICKUP IN STORE

To make operations easier and more efficient, we have established a list of 21 collection centres in our store warehouses. You can come and pick up your merchandise WITHOUT CONTACT at one of our pick-up points.  Please wait for our consultant’s call before dropping by.

The collection centres are open 7 days a week from:

                      -10 a.m. to 5 p.m. on Mondays, Tuesdays and Wednesdays
                      -10 a.m. to 7 p.m on Thursdays and Fridays
                      -10 a.m. to 4 p.m. on Saturdays and Sundays

Here is the list of the pick-up points in stores:

  • Sherbrooke (Carrefour de l’Estrie)
  • St-Hubert
  • St-Léonard
  • St-Jean
  • Granby
  • Sorel
  • Drummondville
  • Rimouski
  • Rivière-du-Loup
  • Québec (St-Sacrement)
  • Trois-Rivières
  • Lévis
  • St-Eustache
  • Joliette
  • St-Jérôme
  • Côte-Vertu
  • Gatineau
  • Mascouche


THE WARRANTY FOR MY FURNITURE WILL SOON EXPIRE, AND I NEED REPAIR. WHAT CAN I DO?

Repair teams are allowed to enter your home. Please do not call us to find out when our technician might come to your home; we will contact you in due course.


IMPORTANT REMINDERS

Our online store is secured and offers more than 4000 items to furnish your home. It remains the best and safest option to make your product selection from the comfort of your home.

We encourage you to use our chat system (in operation every day, from 9 a.m. to 9 p.m.), email us at info@meublesrd.com or call one of our consultants, 819-330-313, for more information about the products you're interested in.

If you are in isolation, or experience symptoms such as a cough or fever, or considered at risk of complications from the COVID-19 virus, please shop online to protect our employees.

DELIVERY TIMES RELATED TO COVID-19

Many of our suppliers have had to stop manufacturing their products; or slow down their assembly pace. They have to manage an excessive number of orders, deal with workforce reduction and resource shortages. Yes, they are moving heaven and earth to accommodate our customers, but you’ll understand that the circumstances make this process sometimes very difficult. Rest assured that this situation is out of our control, and we regret any inconvenience these delays or out-of-stock items may cause you.

Every time suppliers send up-dates on your orders (changes, delay or production shutdown), we will quickly let you know. We understand how this pandemic has a significant impact on your everyday life, so we want to thank you for understanding and encouraging Quebec businesses.


A WORD FROM THE EXECUTIVE OFFICE

These measures are put in place for the sole purpose of ensuring your safety, ours and that of our family. We are excited to welcome you back and help you make the right choices. Visit, write or call, but let’s keep in contact!

Thank you for understanding. Thank you for your patience. Thank you for your trust.  From our family to yours: together, we will come out stronger!

RD FURNITURE TEAM