We are currently going through an exceptional health crisis. Given the directives issued by the Legault Government on March 23rd, RD Furniture has decided to temporarily close all its stores until April 13, 2020. Without a doubt, this out-of-the-ordinary situation will raise many questions. Here are some answers to your questions related to the temporary closing of our stores, made necessary to limit the spread of COVID-19.
CAN I SHOP ONLINE?Certainly. Our secure online store, which operates 24 hours a day, holds more than 4,000 products to furnish your home. Plus, our web consultants are still available to answer your questions directly. We encourage you to use our online chat (every day, from 7 a.m. to 9 p.m.), to call one of our web consultant (819-330-3131) or to write an email (email@example.com) to get more information regarding the products you like. You will also be able to schedule a delivery.
IS CUSTOMER SERVICE STILL ACTIVE?Yes. We encourage you to use our online chat, to write an email (firstname.lastname@example.org) or to call one of our web consultant (819-330-3131) who are available every day, from 7 a.m. to 9 p.m.
ARE YOUR STORES OPEN?
No. On March 23rd, 2020, we temporarily closed all of our stores, as requested by the Government. Please note that our website is still operational, 24 hours per day, and that we offer a no-contact delivery service.
ARE YOU STILL MAKING DELIVERIES?
Yes, we are. Deliveries will indeed be made on the scheduled day. However, to avoid any contact, our teams will have to leave your merchandise, still packed, in front of your front door or in front of your garage. As proof of delivery, they will take a photo of the delivered furniture in front of your door (including you in the background, on your balcony or in the doorway). No signatures will be required from you. If you prefer to postpone your delivery, please email us at email@example.com or call us at 819-330-3131. At the moment, everything is going smoothly, but delays might occur in the future.
NO-CONTACT DELIVERYOur delivery teams are continuing their work with our customers, making sure to avoid any unnecessary contact.
- Merchandise, unpacked, will be dropped off at the front door of your home or in front of your garage.
- As proof of delivery, they will take a photo of the delivered furniture in front of your door (including you in the background, on your balcony or in the doorway).
- They’re will be no pickups or exchanges.
- Our delivery people will keep a minimum distance of 2 meters (6’) with customers.
I WANT TO POSTPONE MY DELIVERY, IS THAT POSSIBLE?Yes, it is possible to postpone your delivery. You will then be able to have your purchased products delivered inside your home. Please get in touch with us at firstname.lastname@example.org or 819-330-3131.
Can I pick up my merchandise at the distribution centre (warehouse)?
Yes. It is possible to pick up your merchandise WITHOUT CONTACT at our distribution centres in Lachine (Montreal) and Victoriaville, from Tuesday to Saturday, between 10 a.m. and 4 p.m. Our smaller teams must follow all the required health guidelines and social distancing rules. When you arrive at the distribution centre, just call the phone number on the door and give your contract number to the employee. Your merchandise will be put outside the warehouse upon your arrival and you will have no direct contact with our staff. You’ll understand that we won’t be able to offer you help in loading the products into your vehicle. We are sorry for the inconvenience. Thank you for understanding.
Can I pick up my merchandise IN-STORE?
No. All our stores are temporarily closed, so it will not be possible to pick up your order until we resume our regular activities.
I COULDN'T PICK UP MY ORDER. WILL I BE CHARGE A STORAGE FEE?No. Storage charges incurred between March 16 and May 1st will be waived. Please notify us promptly at email@example.com or 819-330-3131 if you wish to postpone your delivery.
THE WARRANTY FOR MY FURNITURE WILL SOON EXPIRE AND I NEED A REPAIR. WHAT CAN I DO?We will extend our warranties for eligible customers until our regular operations resume.
THE COMFORT GUARANTEE OF MY MATTRESS IS DUE AND I WOULD LIKE TO BENEFIT FROM IT. WHAT CAN I DO?
We will extend the ConfoRD Guarantee of our eligible customers until our regular operations resume.
In order to ensure the safety of all, please respect the following basic hygiene measures:
- Avoid direct contact upon greeting (i.e. handshakes).
- Wash your hands often with lukewarm water and soap for at least 20 seconds.
- Use an alcohol-based disinfectant if you don't have access to soap and water.
- Practice hygiene rules when coughing or sneezing:
- Cover your mouth and nose with your arm to reduce the spread of germs.
- If you use a tissue, discard it as soon as possible and wash your hands afterwards.
We look forward to seeing you in our stores. We will continue to closely monitor the situation and will adjust our schedules and policies accordingly. Thank you for your support and your understanding in these difficult times. Together, we will come out stronger!
RD Furniture Team