return policy

All sales are final. RD Furniture will decide on repairing, replacing or crediting a defective product following its refund policy.

A simple procedure

To report any problems with your purchase, please complete the online after-sales service form as quickly as possible. You must provide a detailed description. Please note that all requests must be accompanied by the original invoice and photos of the defective product. Be sure to validate your email address before submitting the form. A period of 3 business days is required to respond to your request.

Need help completing the form? Our Customer Service Squad can help you by chat or phone at 819 330-3131 option 2.

Deadlines for filing a claim in case of damaged products

PICKUP - The buyer has a 24-hour period to file a claim regarding damage to the merchandise by completing the online after-sales service form. The original invoice must accompany all requests, and photos of the defective product will be required to progress the file.

DELIVERY - The buyer has a 48-hour period to file a claim regarding damage to the merchandise by completing the online after-sales service form. The original invoice must accompany all requests, and photos of the defective product will be required to progress the file.

The product will be repaired free of charge, if necessary. RD Furniture will not cover damage to the fabric membrane under a sofa or chair.

Conditions

RD Furniture reserves the right to apply or refuse a refund anytime.

  • The original invoice must accompany all requests.
  • Each claim will be dealt with on a case-by-case basis.
  • In case of a refund, a same-amount credit will be offered to the customer and will remain valid for 3 months.
  • In the event of an exchange, we will offer the customer an equivalent or similar product of equal or greater value. In the case of an exchange for a higher-value item, the customer must pay the difference in-store beforehand. This rule applies to both a store order and an online order.
  • RD Furniture could send a technician to assess the problem and attempt to solve it. The technician will contact the customer within 14 days.

Cancelling an online order

You can cancel an order made online, within 24 hours of purchase, by filling out the online after-sales service form or by phone (819 330-3131 option 2). A cancellation confirmation email will be sent to you. Without this confirmation, the order will be processed, and the amounts will be charged in full.

Upon approval of the cancellation, a refund will be made the same way as the original payment method within 5 business days. Please note that an additional delay of 5 to 10 business days may occur before the refund appears on your statement.

Please note that RD Furniture reserves the right to cancel an order made online if there is a price error or stock shortage.

Customer Responsabilities

  • The customer must ensure that they read and understand the terms and conditions of RD Furniture.
  • The customer must report material damage using the online after-sales service form within the required time frame.
  • The customer must ensure that the dimensions for the purchased furniture are adequate. A new selection is allowed if the product does not go through the doorway during delivery or pickup, but RD Furniture will charge additional delivery fees. We will invoice up to 20% restocking fees for unopened products and 40% for unpacked ones. No refunds will be issued.
  • The customer must pay the invoice balance at least 2 days before delivery or merchandise pickup. Balance payment must be made in-store only. No transactions can be made over the phone or at our distribution centres. Contracts with a balance will not be delivered.
  • An adult must be present during delivery. RD Furniture must be notified 48 hours in advance if no adult can be present on the agreed delivery day. If the customer is absent at the time of delivery or if no adult is present, a new delivery will have to be planned, and fees will be charged.
  • Delivery locations must be safe for delivery people. In winter, residence accesses must be cleared of snow and ice.
  • In the case of a merchandise pickup, a 7-day period is granted to the customer to recover their order.