deliveries, pickups, and returns

DELIVERY

RD Furniture has reduced contact in the delivery process to ensure the safety of our customers and delivery team members.

Shipping fees are calculated according to the postal code. The basic rate is $ 59.95 and varies depending on the distance to be travelled by the delivery team. The buyer has 48 hours after delivery to register a claim regarding damaged or defective products.

A standard delivery at your doorstep will take place if the mention of "Inside-Delivery" is not specified on your contract.

 

DELIVERY AT YOUR DOORSTEP

For purchases of $799 or more, RD Furniture offers free local delivery at your doorstep by applying a $59.95 discount to your invoice.

 

INSIDE-DELIVERY

The basic rate applies and varies depending on the distance travelled. Delivery fees will be added to any order of 10 items or less. If you have more than 10 items, add $5.00 to the estimated cost for every extra item.

 

  DELIVERY AT YOUR DOORSTEP (STANDARD)  INSIDE-DELIVERY
Eligible for the $59.95 discount for purchases of $799 or more

Yes

No

Delivery fees will be added to any order of 10 items or less. If you have more than 10 items, add $5.00 per extra item to the estimated cost.

 

Merchandise-delivery location

RD Furniture leaves the product outside, at the residence’s main door threshold, or inside the garage.

RD Furniture delivers the product in the room of your choice. The delivery team can only remove doors with pivot hinges. 

If the product does not fit in the doorway, the delivery fees will not be refunded, and return fees may be charged.

Unpacking

No merchandise will be unpacked. 

Only appliances will be unpacked but will not be installed.

Installation 

No merchandise installation will be made.

Assembly

No merchandise assembly will be made.

Merchandise pickup

Only old appliances previously left outside will be picked up. 

When purchasing a new appliance, the customer must advise RD Furniture if a used one must be picked up.

Only old appliances previously unplugged will be brought back. Please ensure floors are protected. 

When purchasing a new appliance, the customer must advise RD Furniture if a used one must be picked up.

Contract balance payment

The contract balance must be paid 48 hours before delivery. The customer must go to the store to proceed with the payment. In case of non-payment, the delivery will be cancelled, and RD Furniture reserves the right to cancel the contract.

Damage risk

When unusual or difficult delivery conditions are encountered, the customer is informed in advance of the risk of damage. The customer can sign a liability waiver or return the merchandise to the store and select another product.

Not covered

Damage caused by moving appliances on wooden floors in kitchens. Scratches on a door frame or a door caused by passing furniture. The loss of use of a product and the loss of income, salary or time caused by a delay or delivery postponement.

Presence on delivery

If no adult can be present on the scheduled delivery day, it is important to notify RD Furniture 48 hours before this date. Otherwise, the customer can pick up the merchandise in one of our warehouses within 7 days or pay a second time for the delivery.

Customer's responsibilities

The buyer must ensure that the dimensions for the purchased furniture are adequate. A new selection is allowed if the furniture does not go through the doorway during delivery or pickup. RD Furniture will still charge delivery fees and add the restocking fees of 20% for unopened items and 40% for unpacked items. No refunds will be issued.

 


PICKUP

Please check store and distribution centres’ pickup times before heading out. The balance must be paid in-store before the pickup. When you arrive at the distribution centre, call the phone number written on the door and give your contract number to the employee. Please have a copy of your contract on hand. An RD Furniture representative can help load the merchandise onto the buyer’s vehicle. In this case, the buyer cannot hold RD Furniture responsible for any damage caused inside or outside the car. The buyer has a 24-hour period to register a claim regarding any damage to the merchandise. If necessary, the product will be repaired free of charge. Please note that the RD Furniture policy will not cover or compensate for damage to the fabric membrane under a sofa or chair.

CONTRACT BALANCE PAYMENT
FOR PICKUPS AT A DISTRIBUTION CENTRE FOR UPCOMING PICKUP

The customer must go to the store to pay the balance before the pickup. Distribution centres cannot take payment.

The balance must be paid in full within 7 days of reception of the item, in one of our distribution centres. Otherwise, RD Furniture reserves the right to cancel the contract, and you will lose priority over the item.

 


STORAGE FEES

After the agreed-upon date for taking possession, there will be a storage charge of $ 5 per product per week.


DELIVERY DELAYS FROM SUPPLIERS

For reasons beyond the control of RD Furniture, delivery of ordered items could be delayed. RD Furniture promises, as much as possible, to inform the customers in a timely manner.


TERMS AND CONDITIONS

You will receive a text message the day before delivery to confirm a 4-hour time frame during which the delivery will occur. You will also be able to follow the progress of the delivery team during the day by clicking on the web link included in the text message. If your merchandise is not in stock and you have not yet agreed on a delivery day, RD Furniture will contact you upon reception of your merchandise to arrange a delivery date with you.

A photo of the delivered piece of furniture will be taken as delivery confirmation.


RETURN POLICY

All our sales are final. However, Furniture RD will decide on repairing, replacing, or crediting a defective product in accordance with its refund policy.

DELIVERY -The buyer has a 48-hour period after delivery to register a claim regarding damaged or defective products.

PICKUP - The buyer has a 24-hour period to register a claim regarding damage to the merchandise. The product will be repaired, free of charge, if necessary.

RD Furniture will not cover damage to the fabric membrane under a sofa or chair.

For online purchases, please refer to the Online Purchase section of the site.